Shipping Policy
At Ashena, we are committed to providing reliable and efficient shipping throughout the United Kingdom. Please read the information below to understand how we process and deliver orders.
General Shipping Information
We currently ship across the United Kingdom. Shipping services, delivery times, and order handling may vary depending on the destination and the nature of the items ordered.
Processing Time
Orders are usually processed within 2 to 3 business days, Monday to Friday, excluding weekends and public holidays.
During busy periods, including holidays or promotional campaigns, processing times may be slightly extended. If this happens, we will do our best to keep you informed.
Shipping Rates
We offer free shipping on all orders, with no minimum order value required.
Estimated Delivery Times
Once your order has been processed, estimated transit time is typically 4 to 9 business days, Monday to Friday.
The total estimated delivery time is therefore 6 to 12 business days.
Our daily order cut-off time is 6:00 PM (GMT), Greenwich Mean Time, London.
Please note that delivery times are estimates only and may be affected by external factors such as courier delays, customs procedures where applicable, or severe weather conditions.
Shipping Restrictions
We do not ship to PO Box addresses, APO, FPO, or DPO military addresses, or certain restricted locations. Some products may also be subject to shipping limitations based on carrier policies or applicable regulations within the United Kingdom.
Failed Delivery or Returned Packages
If a delivery attempt is unsuccessful due to an incorrect address, failed delivery attempts, or the package being undeliverable, the order may be returned to us. If this occurs, we will contact you to discuss the next steps. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us as soon as possible at [input email here]. We will work with the shipping carrier to investigate the issue and aim to resolve it promptly.
Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or service-related changes. The most current version will always be available on this page.
Last updated: April 4, 2026
Contact Information
Store name: Ashena
Company name: Ashena
Company address: 116a Rijksstraatweg, Haren, Groningen, 9752BK, Netherlands
Warehouse address: 12 Twentypence Road, Cottenham, Cambridgeshire, CB24 8SP, United Kingdom
Company number: +447450094410
Email: info@ashena.co.uk
Customer Support Hours
Monday to Friday: 09:00 – 17:00 (GMT)
Weekends: 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.